Shipping & Returns

Shipping, Exchanges & Returns Policy – Fisherman Thailand

At Fisherman Thailand, we are committed to providing a smooth, reliable, and enjoyable shopping experience. Please read our Shipping, Exchanges & Returns Policy below.

Shipping

Shipping Fee
• Standard Home Delivery: ₪35
• Free Home Delivery on orders over ₪299

Delivery Areas
We currently deliver throughout Israel, subject to the coverage areas of our delivery partner.

Delivery Times
Estimated delivery time is 1–3 business days from the date the order is confirmed. Business days do not include Fridays, Saturdays, holiday eves, or public holidays. Delivery may take longer during peak seasons, holidays, Black Friday, security events, severe weather, or circumstances beyond our control.

Delivery Process
Customers will receive an SMS notification on the day of delivery. The courier may contact the customer before arrival. Customers are responsible for providing accurate delivery information.

Unsuccessful Delivery
If the recipient is unavailable, a new delivery attempt will be coordinated. Delays caused by recipient unavailability or incorrect addresses are beyond Fisherman Thailand's responsibility.

Address Changes
Requests to change the delivery address after dispatch are subject to courier availability and may delay delivery by up to two additional business days.

Exchanges

Items may be exchanged if they are unworn, unused, returned in their original condition with all tags attached, and the requested item is available.

Exchange Fee
Courier exchange service: ₪35.

Returns

Items may be returned in accordance with the Israeli Consumer Protection Law. Returned items must be unused, in their original packaging, with all original tags attached, and returned within the period permitted by law.

Return Shipping Fee
If you choose to return an item using a courier arranged by Fisherman Thailand, a ₪35 return shipping fee will be deducted from your refund.

Refunds will be processed to the original payment method after the returned item has been received and inspected.

Damaged or Incorrect Items

If you receive a damaged or incorrect item due to our error, return shipping and replacement delivery will be provided free of charge.

Responsibility

Fisherman Thailand is responsible for your order until it has been successfully delivered to the shipping address provided at checkout.

Delays Beyond Our Control

Fisherman Thailand is not liable for delays caused by force majeure, security events, strikes, severe weather, transportation disruptions, or any circumstances beyond our reasonable control.

Contact Us

info@fishermanthailand.com

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